A chain milk tea brand with over six hundred stores unexpectedly encountered, within just one month, eight stores in the same area and a total of eleven complaints, all with identical reasons—hair found in takeaway drinks, and on that basis demanding ten times compensation. The cumulative compensation amount exceeded eleven thousand yuan. After the merchant noticed something unusual and called the police, the police quickly identified a suspect, whose motive was actually that he had tasted the "sweetness" from the first genuine complaint, and then turned rights protection into a means of extorting money. This case prompts reflection: the Food Safety Law is originally a sharp weapon for protecting consumers, but if it is used by people with ulterior motives as a shortcut to get rich, the law will also impose sanctions. The following will restore the course of the incident and explain the criteria for determining the crime of extortion and its legal consequences. [more…]

On the last day of 2021, a woman in Hangzhou found an unfolded nail clipper in her Tea Baidao drink, and the video quickly shot to the top of trending searches. Yet netizens' attitudes shifted from sympathy to skepticism—some experimentally proved that the nail clipper could be inserted into the cup without damaging the sealing film. Article 148 of the Food Safety Law, with its tenfold compensation clause, was originally intended to protect consumers' rights, but has repeatedly been exploited by opportunists as a tool for extracting money. Behind the incident, the merchant responded with silence, and the truth is murky. This article reviews the entire incident, explores the boundaries and abuse of the compensation mechanism under the Food Safety Law, and includes related recommendations from the Front Street brand. [more…]

Recently, the new-style tea beverage brand ChaBaiDao has frequently made headlines due to "large foreign objects" appearing in its drinks. From "real spider milk tea" to nail clippers, and now the latest cockroach incident, consumer complaints have been continuous. These incidents coincide with ChaBaiDao's plan to go public in Hong Kong, sparking discussions about its food safety management and whether there are malicious claims. This article reviews the detailed process of the ChaBaiDao cockroach complaint, analyzes the disagreement between the consumer's claim of 1,000 yuan and the merchant's offer of only 200 yuan, and explores the potential issues of insufficient employee training and "loophole attacks" under the Food Safety Law amid the rapid expansion of chain brands. At the same time, we will also focus on the current state of food safety in the industry and provide professional information for coffee enthusiasts. [more…]

A woman surnamed Zhang used the excuse of finding hair in takeaway milk tea to file ten compensation claims against multiple outlets of the same milk tea chain within just over a month, using the same photo six times, and collected more than 15,000 yuan in total. The merchants initially chose to compromise to protect the brand image, but as similar complaints appeared frequently, the brand's loss prevention department launched an investigation and called the police. Police arrested the woman on her eleventh complaint, and the court ultimately sentenced her to one year and three months in prison, suspended for one year and six months, and a fine of 5,000 yuan for extortion. The case exposes the phenomenon of some consumers abusing the tenfold compensation clause of the Food Safety Law to file malicious claims, and also sounds a warning bell for the catering industry in handling similar disputes. [more…]

A recent food safety punitive damages case disclosed by the Supreme People's Court has once again made the topic of coffee for weight loss a focal point. In August 2023, Cui purchased coffee weight-loss products for 2,960 yuan via WeChat. After taking them, he experienced symptoms such as thirst and dizziness. An investigation revealed that the manufacturer indicated on the product had long since had its production license revoked, so he filed a lawsuit in court. The Xiushan County People's Court of Chongqing determined that the merchant sold food knowingly not meeting safety standards and ordered the return of the purchase price plus ten times the compensation, totaling 32,560 yuan. At the same time, discussions on social platforms about coffee for weight loss are sharply divided: some share experiences of drinking coffee during fat-loss periods to boost metabolism, while others expose terrifying experiences of palpitations, cold sweats, and even testing positive for sibutramine after consumption. This article sorts out the case details, legal basis, and the dangers of sibutramine, and retains content related to brands such as Front Street Coffee, reminding consumers to lose weight scientifically. [more…]

Recently, a Xinyang netizen exposed that a drink purchased at a Luckin Coffee store on campus had a fly settled at the bottom, sparking widespread attention. The consumer refused the store's initial offer of a free drink and a complimentary beverage, demanding compensation in accordance with the law. Luckin's after-sales service called multiple times, offering coupons, and was even accused of implying that the consumer had put the foreign object in themselves. In the end, the employee involved was fired, and the consumer received 500 yuan in compensation. This is not the first time Luckin has been embroiled in a food safety scandal; there have previously been incidents involving foreign objects such as work badges and ants. At a time when competition in the tea beverage market is white-hot, a brand's sincerity in handling problems has become key to consumer trust. This article reviews the course of the incident and the legal basis, and includes related recommendations from Front Street Coffee. [more…]

Recently, a consumer reported on the Paper complaint platform that a greenish foreign object was found at the bottom of a cup of a beverage purchased at a Luckin Coffee store in Haikou, which the store confirmed to be a component of the direct drinking water outlet. The consumer demanded 1,000 yuan in compensation in accordance with the Food Safety Law, while the store offered five free cups of coffee, and the two sides failed to reach an agreement. The incident sparked discussions among netizens about Luckin's sincerity in handling the matter and food safety. Luckin's official customer service responded that it attaches great importance to the matter and will assign dedicated staff to handle it, but did not give a clear compensation plan. Front Street Coffee reminds that food safety is no small matter, and brands need to strictly fulfill their legal responsibilities and strengthen risk monitoring and prevention. [more…]

Recently, a consumer ordered a half-baked cheesecake from Luckin Coffee, only to find that the product had expired for over two months. The consumer demanded 1,000 yuan in compensation based on the Food Safety Law. Luckin's customer service initially offered only ten coffee coupons, then raised it to 300 yuan plus ten coupons, both of which were rejected. The incident sparked widespread discussion, with many Luckin employees revealing that light food products should strictly follow first-in-first-out and daily inspections. The fact that this expired item went undetected for two months reflects obvious loopholes in store food safety management. Ultimately, Luckin completed compensation at the statutory amount by noon the next day. This article will review the incident, the legal basis, and industry management practices, and include related recommendations from Front Street Coffee. [more…]

In May of this year, a tourist discovered two specialty drinks at a coffee shop in the Harbin Pharmaceutical Group No. 6 Factory scenic area — Blue Bottle Latte and Zinc Wish Latte — which had been supplemented with calcium gluconate and zinc gluconate oral solutions, respectively. Since these two oral solutions are Class A non-prescription drugs, adding them directly to food products is suspected of violating the Food Safety Law. After a consumer reported the matter to 12315, the local market supervision bureau opened a case on May 14. The consumer subsequently received multiple phone calls from the bureau and eventually signed documents in August confirming receipt of compensation and a reward totaling 2,000 yuan, which was donated to the Hebei Red Cross. The incident sparked heated discussion online, with some questioning whether the consumer was making a mountain out of a molehill, while others insisted that food safety is no small matter. [more…]

Recently, a female consumer in Hefei, Anhui Province, found a cockroach at the bottom of a cup after buying milk tea through a food delivery platform. Even more shockingly, after she exposed the incident on Weibo, she received threatening private messages from an anonymous person. The incident quickly escalated and became a trending topic on Weibo, with 84.574 million views. An investigation found that the shop involved was not the authentic "COCO都可" but a counterfeit store called "与COCO茶饮". The merchant initially refused compensation and accused the consumer of extortion, but later expressed willingness to apologize, compensate, and fire the store manager. This incident not only exposed the difficulty of identifying counterfeit brands on food delivery platforms but also once again sounded the alarm for food safety. Front Street Coffee reminds you that when encountering similar problems, you must preserve evidence at the first opportunity and defend your rights in accordance with the law. [more…]

Recently, ChaPanda once again became the focus of public opinion due to food safety issues. On the evening of October 9, the brand's official Weibo posted two statements in succession, responding to the incidents of "using expired raw materials" and "a Ningbo customer complaining about finding a spider in a drink." Regarding the spider incident, ChaPanda said the source of the spider in the video was unknown and difficult to verify, and explained that the 600 yuan compensation was a response made by store employees to settle the matter, but this response did not calm netizens' doubts. A week earlier, ChaPanda had just apologized after a blogger's undercover investigation exposed the use of expired materials with replaced labels. In fact, since the beginning of this year, ChaPanda has been found multiple times in surprise inspections by market regulatory authorities in various places to have issues such as incomplete health certificates and expired raw materials. Although the brand emphasized that it had investigated and rectified stores nationwide, the frequent food safety hazards still make consumers worried. [more…]

Recently, a consumer purchased coffee at a Luckin Coffee physical store and also bought a pack of daily mixed nuts on impulse. Upon eating them, the customer noticed an abnormal taste and, after checking the expiration date, confirmed that the product was expired. The customer immediately provided feedback through customer service channels and posted on social media to remind other consumers to be aware. Luckin responded quickly, requiring stores nationwide to self-inspect the shelf life of nut products. According to internal staff, all employees at the store involved were fired. The incident sparked widespread discussion online, with some praising Luckin's decisive handling and others considering the punishment too severe. Subsequently, Luckin compensated the customer 1,000 yuan in accordance with the Law on the Protection of Consumer Rights and Interests, and requested the deletion of the post, which was refused. Front Street Coffee continues to follow developments in the coffee industry and food safety issues. [more…]

Recently, a 1 Dian Dian store at Jinshijie in Dongmen, Shenzhen was exposed after a cockroach leg was found in a milk tea, sparking widespread attention. The consumer and the store failed to reach an agreement on compensation, and a complaint has now been filed and accepted on the Shenzhen government service platform. The incident highlights weak links in food safety management in the tea beverage industry and once again reminds industry practitioners and consumers to pay joint attention to hygiene issues. As an industry observer, Front Street Coffee continues to monitor the impact of such incidents on brand trust. [more…]

The new-style tea beverage industry has once again exposed food safety issues. Naxue's Tea's Shanghai East Changzhi Road store was fined and had its illegal gains confiscated by the Hongkou District Market Supervision Administration because the freshly made and sold Golden Mountain Treasure Tea exceeded the total bacterial count limit. Before this, the brand had already been exposed by the media multiple times for chaotic store hygiene, even alarming the State Administration for Market Regulation. From Xinhua reporters' undercover investigations to tea beverage brands frequently trending on social media across various regions, consumers pay high prices but do not necessarily receive matching safety guarantees. This article will sort out the ins and outs of this penalty, review the food safety crisis Naxue's Tea encountered this year, and ask: after tea beverage brands apologize, compensate, and rectify, have the fundamental problems actually been solved? [more…]

Recently, a video about finding an employee badge in a Luckin Coffee drink has drawn attention on social media. According to a netizen's post, while drinking a Luckin cold beverage, they discovered an employee badge with a staff name printed on it at the bottom of the cup. After media verification, the store involved admitted that an employee had indeed lost a badge, speculating that a loose pin caused it to fall into the drink. At the same time, posts on social media about foreign objects such as flying insects, raw material packaging boxes, and equipment parts appearing in Luckin drinks are not uncommon, and stores mostly compensate consumers with refunds plus coupons, triggering some customers' doubts about the brand's attitude in handling such matters. Some consumers have shared their experiences of defending their rights, ultimately reaching a satisfactory solution through negotiation. This series of incidents has once again pushed the food safety and after-sales handling of chain coffee brands into the focus of public opinion. [more…]

After two Starbucks stores in Wuxi were exposed for food safety issues, they not only faced dismissal of all staff and suspension for rectification, but also received administrative penalties totaling 1.37 million yuan. This incident triggered widespread public discussion on the current state of food safety management in the chain catering industry. Judging from the surprise inspections by market supervision bureaus across various regions, although the vast majority of stores were not found to have serious violations, management loopholes such as non-standard scrap records, missing disinfection records, and inadequate implementation of employee personal hygiene remain common. This article will review the incident and the details of the penalties, analyze the imbalance between Starbucks' internal supervision and cost control, and explore the importance of producer self-discipline and social oversight behind food safety issues. [more…]

Professional coffee knowledge exchange For more coffee bean information, please follow Coffee Workshop (WeChat public account: cafe_style) For more specialty coffee beans, please add the personal WeChat of Front Street Coffee, WeChat ID: qjcoffeex Recently, a consumer reported that a Häagen-Dazs store in Suzhou listed espresso at 20 yuan on its menu but actually charged 23 yuan at checkout. The store explained that there is a price difference between dine-in and takeout, but the menu title clearly states "Takeout Beverage Menu" and shows only one price without indicating that takeout incurs an extra charge, making this explanation hard to believe. Since opening the world's first coffee store in Shanghai in 2014, Häagen-Dazs has continued to expand in China's coffee market, and its total number of stores has now reached 482. In addition to this pricing dispute, the brand was previously reported by the EU over food safety issues. [more…]

Recently, a Thai-style milk tea with packaging resembling laundry detergent has gone viral online. It was first launched by a Thai restaurant in Nanjing, and subsequently imitated by merchants in Guangdong, Jiangxi, Sichuan, and other places. Priced at 18 yuan per bucket, this drink has attracted many young people to check in thanks to its novelty packaging, but it has also raised public concerns about children accidentally consuming it. The shop responded that the product sells well and no complaints have been received; however, experts and lawyers have pointed out that such packaging design carries a risk of misleading consumers and may violate regulations on food packaging labeling. This article will review the whole incident and explore the balance between innovative packaging and consumer safety. For coffee enthusiasts, the boundaries of beverage packaging are likewise worth pondering, and Front Street Coffee has always advocated upholding safety and responsibility amid innovation. [more…]

Recently, a consumer in Hangzhou, Zhejiang, posted on social media claiming to have疑似 found fragments of an insect carcass in a takeaway milk tea from the well-known freshly made tea drink brand KOI. The consumer and the brand failed to reach an agreement after multiple communications over compensation and an apology, and the consumer has filed a complaint with 12315 and insists on pursuing legal proceedings. KOI responded that neither the store surveillance nor inspections by the market supervision department found any foreign object entering the drink, and that the strainer hole design of the shaker cup would also block such foreign objects, so it does not accept an apology on the platform but is willing to compensate in accordance with the law. The incident has attracted widespread attention, with both sides sticking to their own accounts, and there is currently no new progress. [more…]

Recently, four Starbucks and Prêt-à-Manger employees at Marseille Provence Airport in France were dismissed by the management company SSP Group on grounds of "gross misconduct" for giving unsold sandwiches to homeless people and airport staff. The incident quickly sparked a public outcry, with the public generally supporting the employees' good deed, while legal experts pointed out that even with good intentions, disposing of a company's unsold goods without authorization may still constitute a violation or even theft. When humanitarian sentiment collides with corporate management systems and food safety responsibilities, this controversy is not only about the fate of a few employees, but also reflects the complex dilemmas in the real-world implementation of anti-waste initiatives. [more…]